8pk365 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by 8pk365 ("8pk365", "we", "us", "our") and applies to all users of the 8pk365 website at 8pk365.net and any associated mobile applications or services (collectively, the "Platform"). It governs the collection, processing, storage and disclosure of personal data in connection with your use of the Platform.

8pk365 operates as a data controller in respect of personal data collected directly from players who register accounts and use the Platform's gaming and sports betting services. We process personal data in compliance with applicable data protection legislation and international best-practice standards.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference and available on the 8pk365 website.

2. Personal Data We Collect

2.1 Registration Data

When you create a 8pk365 account, we collect the following information which you provide voluntarily:

• Full legal name
• Date of birth (to verify the 18+ age requirement)
• Pakistani mobile number (for account verification, OTP and communication)
• Email address (where provided)
• City of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad)
• Preferred account currency (PKR)

2.2 Identity Verification Data (KYC)

As part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, we may collect:

• Copies of government-issued identity documents (CNIC, passport)
• Proof of address documentation
• Proof of payment method ownership (screenshots of JazzCash, Easypaisa, HBL or other accounts)
• Selfie photographs for liveness verification where required

2.3 Financial Transaction Data

We record details of all financial transactions conducted through the 8pk365 cashier, including deposit amounts, withdrawal requests, bonus credits, payment method identifiers (e.g., JazzCash mobile number, USDT TRC20 wallet address) and transaction timestamps. We do not store full payment card numbers or internet banking credentials.

2.4 Gaming Activity Data

We maintain records of all gaming and betting activity on the 8pk365 platform, including game sessions, bet amounts, odds, outcomes, win/loss figures, and responsible gaming tool usage. This data is required for regulatory compliance, dispute resolution and responsible gaming monitoring purposes.

2.5 Technical & Device Data

When you access 8pk365, our systems automatically collect certain technical data including:

• IP address and approximate geographic location
• Device type, operating system and browser version
• Session timestamps and duration
• Pages visited and features accessed within the Platform
• Referring URL (if any)

3. How We Use Your Personal Data

8pk365 uses the personal data described above for the following purposes:

• Account management: creating, maintaining and securing your 8pk365 player account.
• Age and identity verification: confirming you meet the 18+ age requirement and verifying your identity as required by KYC standards.
• Payment processing: facilitating deposits via JazzCash, Easypaisa, USDT TRC20, HBL and other supported methods, and processing withdrawal requests back to your verified payment accounts.
• Regulatory compliance: fulfilling AML, KYC and responsible gaming obligations under our operating licence.
• Customer support: responding to account queries, disputes and complaints submitted to 8pk365 support.
• Responsible gaming monitoring: identifying potential problem gambling patterns and enabling the use of deposit limits, self-exclusion and reality check tools.
• Platform improvement: analysing usage patterns to improve game performance, navigation and the overall player experience on mobile and desktop.
• Security: detecting and preventing fraud, unauthorised account access, money laundering and other prohibited conduct.
• Communications: sending account notifications, transaction confirmations and, where you have opted in, promotional communications about 8pk365 offers and new game releases.

4. Legal Basis for Processing

8pk365 processes personal data on the following legal bases:

• Contract performance: processing necessary to provide the gaming and payment services you have contracted for by registering an account.
• Legal obligation: processing required to comply with AML, KYC and responsible gaming regulatory requirements applicable to our operating licence.
• Legitimate interests: processing necessary to detect fraud, maintain platform security and improve our services, provided such interests are not overridden by your data protection rights.
• Consent: for optional marketing communications, where you have explicitly opted in. You may withdraw this consent at any time by contacting [email protected].

5. Data Sharing & Disclosure

8pk365 does not sell, rent or trade your personal data to third parties for marketing purposes. We may share your data in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, HBL and other payment partners receive the minimum data necessary to process your transactions. Each processor is subject to their own privacy policy and contractual data protection obligations.
• Game software providers: third-party game studios whose titles are hosted on 8pk365 may receive anonymous session data for RNG audit and game performance purposes. Personal identifying data is not shared with game providers.
• Identity verification services: KYC documentation may be processed by a contracted third-party identity verification provider operating under data processing agreements with 8pk365.
• Regulatory authorities: we are required to disclose account and transaction data to our licensing authority or other competent authorities upon lawful request.
• Law enforcement: where required by applicable law or a valid court order, 8pk365 will disclose personal data to law enforcement agencies.
• Business transfers: in the event of a merger, acquisition or sale of all or substantially all of 8pk365's assets, player data may be transferred to the acquiring entity subject to equivalent privacy protections.

6. Cookies & Tracking Technologies

The 8pk365 platform uses cookies and similar tracking technologies to maintain your login session, remember your preferences, detect fraudulent activity and analyse platform usage. Cookies used by 8pk365 fall into the following categories:

• Strictly necessary: required for the platform to function, including session authentication tokens and security cookies. These cannot be disabled.
• Functional: remember your language preference, display settings and last-visited game category. Disabling these may reduce platform usability.
• Analytics: collect anonymised usage data to help us understand how players navigate the platform and identify pages or features that need improvement.

You may manage non-essential cookie preferences through your browser settings. Note that disabling cookies may affect your ability to log in to or use certain features of the 8pk365 platform.

7. Data Retention

8pk365 retains personal data for as long as your account remains active and for a minimum period of five (5) years following account closure, in order to comply with AML and regulatory record-keeping requirements. Transaction records, gaming activity logs and KYC documentation are included in this retention period.

Where personal data was collected on the basis of consent (e.g., marketing communications) and you subsequently withdraw that consent, the relevant marketing data will be deleted or anonymised within 30 days of the withdrawal request, subject to any overriding legal obligation to retain it.

8. Security Measures

8pk365 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or disclosure:

• TLS 1.3 encryption on all data transmitted between your device and the 8pk365 platform.
• Encrypted storage of passwords using one-way hashing with salting — 8pk365 support staff cannot see your password in plain text.
• Optional two-factor authentication (2FA) via SMS OTP for all 8pk365 accounts.
• Internal access to personal data restricted to authorised personnel on a need-to-know basis.
• Regular third-party security audits of the 8pk365 platform infrastructure.
• KYC documents stored in an encrypted, access-controlled document management system.

In the event of a personal data breach that poses a risk to your rights and freedoms, 8pk365 will notify the relevant supervisory authority within 72 hours and will communicate directly with affected players without undue delay where required.

9. Your Rights

Subject to applicable data protection law, you hold the following rights in respect of your personal data held by 8pk365:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete personal data.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal obligation to retain it.
• Right to restriction: request that we restrict the processing of your data pending resolution of a dispute about its accuracy or lawfulness.
• Right to data portability: receive your personal data in a structured, machine-readable format and transmit it to another controller.
• Right to object: object to processing carried out on the basis of legitimate interests, including direct marketing.
• Right to withdraw consent: where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, contact 8pk365 at [email protected] with the subject line "Data Rights Request". We will respond within 30 days. Identity verification will be required before we can action any data rights request.

10. Children's Privacy

The 8pk365 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on 8pk365, please notify us immediately at [email protected].

11. International Data Transfers

As an internationally operated platform, 8pk365 may transfer personal data to countries outside Pakistan, including to our hosting infrastructure providers and game software partners. Where such transfers occur, 8pk365 ensures that appropriate safeguards are in place — including contractual clauses — to provide a level of data protection equivalent to that applicable in the originating jurisdiction.

12. Changes to This Policy

8pk365 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via the mobile number or email address on file, or via a prominent notice on the Platform, at least 7 days prior to the effective date. Your continued use of the 8pk365 platform following notification of a change constitutes acceptance of the updated Policy.

13. Contact & Data Rights Requests

For any privacy-related queries, data rights requests, or concerns about how 8pk365 handles your personal data, please contact our support team:

Email: [email protected]
Website: 8pk365.net
Subject line for data requests: "Data Rights Request"

We aim to acknowledge all privacy queries within 24 hours and to provide a substantive response within 30 days of receiving a valid, verified request.